207-441-6766 liz@customdenturelabs.com | 60 Western Ave Suite 3 / #343 ∙ Augusta, ME 04330

PAYMENT TERMS

Each case will be returned with an invoice. A statement will be provided at the end of each month. Payment of the statement balance is due by the 15th day of the month. Service and interest charges may be added to past due accounts. A credit card is required on file, but will not be used to make payment on the account without notice. If an account becomes more than 30 days past due, and there is no contact from the office – the balance due will be placed on the card. We accept Cash, Check and All Major Credit Cards – call our office to inquire about automatic credit card payments with an incentive.

REFUND POLICY

The cost of fabricating Custom Denture Laboratory dental restorations cannot be refunded. A credit may be issued by Custom Denture Lab directly to a customer’s account when cases do not meet our expected standards for quality, function and aesthetics. Services Fees and parts fees are not refundable unless the product can be returned to the retailer for credit. Refunds on Implant components are pursuant to the individual manufacturer return and warranty policies.

REMAKE POLICY

Remakes will be done at no charge if the case is sent within thirty days of the completion date.

RETURN POLICY

If a remake fails to satisfy the patient, a credit will be issued upon receipt of the returned case.

LIMITED WARRANTY

Custom Denture Laboratories (“the lab”) warrants that all dental devices (a “device”) are made according to your specification and approval in the belief that the device will be useful and MAKES NO OTHER WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Subject to the return of a device that is placed and then fails, the lab will repair or replace the device without charge for the cost of materials and workmanship. This Warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay all other costs of adjustment, repair and replacement of a device. Except where prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty, contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 90 days from the date of delivery. In the event of a dispute and absent an amicable resolution the parties mutually agree to waive class actions in favor of mandatory individual arbitration of claims under this limited warranty in and in accordance with the laws of Maine. The lab does not guarantee the performance of independent carriers